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911 Call Complaint vs EMS Provider Findings Dashboard Description

The goal of this dashboard is to give the general public a introduction into the exploration of our V2 data, specifically the relationship between caller complaints, EMS impressions, and symptoms. This dashboard is highly interactive, and will reveal insights about relationships present in the data through interaction. More information beyond the elements explored in this dashboard can be found in our V2 Analytical Cube.

Global Inclusion Criteria

National Element Label

National Element Code

Accepted Values

Complaint Reported by Dispatch

E03_01

ALL VALUES EXCEPT:
-5 = Not Available
-10 = Not Known
-15 = Not Reporting
-20 = Not Recorded
-25 = Not Applicable

Providers Primary Impression

E09_15

ALL VALUES EXCEPT:
-5 = Not Available
-10 = Not Known
-15 = Not Reporting
-20 = Not Recorded
-25 = Not Applicable

Primary Symptom

E09_13

ALL VALUES EXCEPT:
-5 = Not Available
-10 = Not Known
-15 = Not Reporting
-20 = Not Recorded
-25 = Not Applicable

Type of Service Requested

E02_04

30 = 911 Response (Scene)

Incident/Patient Disposition

E06_11

ALL VALUES EXCEPT:
4815 = Cancelled
4825 = No Patient Found 

Using the Dashboard

This dashboard is comprised of three interactive bar charts, each representing one of 911 Call Complaint, EMS Provider's Impression, and Patient's Primary Symptom. These charts are each sorted from most common to least common, with percent of total listed beside each bar.

More information on the number of responses represented by each bar can be found in the tooltip, which will appear when you move your mouse over a bar.

Clicking and Selecting

Selecting a Single Item

Most of the information in this dashboard can be found by making selections on the bar charts. When you open the dashboard for the first time, it will present you information on all records in the data set, to learn more about a specific call complaint simple click once on the name or bar representing that complaint. This will filter the impressions and symptoms charts to show impressions and symptoms only with that complaint recorded, you can tell that the filter is active when all the other bars on that chart will be grayed out.

This filtering capability applies to the symptoms and impressions charts as well, meaning that you can look at a single symptom or impression against the other metrics.

Selecting Multiple Items

This dashboard does NOT limit you to single selections. For example, if you wish to look at "Cardiac Arrest" calls AND "Cardiac Arrest" impressions, you can simply select "Cardiac Arrest" in the calls chart, and then "Cardiac Arrest" in the impressions chart. This will filter the symptoms chart to show the primary symptoms for that selection.

You can also select multiple items in a single bar chart. Hold down the CTRL key on your keyboard and select the names or bars of as many items as you are interested in. This will filter on those items.

Additionally if you wish to select a large number of items quickly, you can click and drag a selection box over the bars you'd like to select.

Leaving a Selection

To exit your selections, either click on the highlighted item to "unselect" it, or click on the white background of the dashboard. This will return you to the original, unfiltered view.

Tableau Toolbar

All Tableau dashboards share the same toolbar at the bottom of the view. Note that while most dashboards will have the same selections, some items may differ based on user permissions.

Undo, Redo, Revert, Refresh and Pause

These selections are found on the left side of the Tableau toolbar and can be used to help navigate the dashboard.

 

Undo will remove the last selection made, if you have used undo to remove a selection, you can then use redo to return to that selection. Revert returns the dashboard to its original view. Refresh will reload the data on the dashboard subject to any selections made. Pause will stop the dashboard from refreshing as you make selections.

As an example, if you want to make a set of complete selections in a dashboard’s filters, you could use these buttons to speed up the process. Normally every time a change is made, the dashboard will refresh. If you select “Pause” however, the dashboard will remain the same no matter how many selections you make. Once you have made all your selections, you can select “Refresh” to reload the dashboard based on those selections.

Subscribe, Custom Views, Edit, Share, and Download

These selections are found on the right side of the Tableau toolbar and can be used to interact with the dashboard in external ways.

 

The Subscribe button allows users to subscribe to a daily or weekly email that will show a static image of the dashboard as well as a link to the view.

You can select either a particular view (tab) or all the views (tabs) available in the dashboard. Under “Email Subscriptions” you can choose the frequency of emails and in “Subject Line” you can assign the subject for the emails. As a default, the subscription will be assigned to the email address associated with your NEMSIS account.

Custom Views allows users to save any particular set of filters or selections for quick access later. A user can create their view and then name it and save it either for their own personal use or use by anyone with access to this dashboard. Previously saved views will appear in the custom views tab.

Edit will open the dashboard in the web editor for Tableau. Note that this option is not available on all dashboards and will require some knowledge of how to use Tableau to build and edit dashboards.

Share will provide a couple of options for sharing the dashboard with others; specifically an embed code and a regular HTML link. While you can use the link to share the dashboard with others, please keep in mind that many of the NEMSIS dashboards will require a username and password so only those with credentials will be able to access them.

The last option is Download. Clicking on the download button opens up several options to download either the workbook, the data within it, or a static image of the view.

Selecting any one of these file types will produce a download of the requested file. Remember that not all options will be available for all dashboards and views.

Contact Info

Any questions, comments, concerns or suggestions with regard to this or other reports made available by the NEMSIS TAC, please contact us or leave a comment below!

Contact information is also available on our website.

Kevin White, BS
University of Utah School of Medicine
NEMSIS Technical Assistance Center
Phone: (801) 213-3408
Fax: (801) 581-8686
Email: kevin.white@hsc.utah.edu
Laurel Baeder, BA, MStat
University of Utah School of Medicine
NEMSIS Technical Assistance Center
Phone: (801) 587-7367
Fax: (801) 581-8686
Email: laurel.baeder@hsc.utah.edu




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